Refund & Warranty Policy
OUR 30 DAY WARRANTY
All products come with a FREE replacement warranty for 30 days from purchase. If your purchase does not match the description or the item is defective, please contact us within 48 hours of receiving your order - we will make sure that all of your issues are resolved.
If you received the wrong item, please contact us within 48 hours of delivery. We will arrange to deliver the correct items or return all your payment.
For defective or faulty products, please take photos or videos and email us at CustomerSupport@cartorch.com - we will replace or refund your purchase after confirmation.
PLEASE NOTE: This policy does not cover misuse, accidental damage, size misfit, or any abuse of the purchased product.
RETURNS & REFUNDS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
In order to receive your refund please follow the steps below:
Used products or products damaged by the customer will not be eligible for a refund.
Here at CarTorch, we aim to reduce the strain on the environment and promote giving back to our customers communities. Instead of shipping the refunded product back to us, we recommend donating the refunded product to a local charity in your community. This will help reduce amount of emissions due to shipping logistics and give back to the less fortunate.
There are certain situations where only partial refunds are granted (if applicable):
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at CostumerSupport@CarTorch.com
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Support@CarTorch.com
Sale/Promotion items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?
Unfortunately, we are unable to cancel your order once it has been processed. If you cancel your order BEFORE it has been processed, you will be assessed a 20% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies.
Buyer no longer wants the items - this is the most common example which we cannot honor if we want to continue offering great value at Car Torch. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
Buyer found items cheaper somewhere else - Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
Buyer lost the item after receiving it- We're not responsible for lost/damaged items after receiving that product. This reason shall not be entertained for refund or exchange of the item.